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Refund Policy

Last Updated: 25-01-2025

Thank you for shopping with KickGrip. We strive to ensure that you are fully satisfied with your purchase. However, if you are not completely happy with your order, we are here to help. Please read our refund policy carefully.

1. Refund Eligibility

To qualify for a refund, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as received.

  • The item must be returned in its original packaging with all tags and labels attached.

  • A valid proof of purchase (receipt or order confirmation) is required.

  • Refund requests must be made within 30 days from the date of delivery.

2. Refund Process

If you meet the eligibility criteria, follow these steps to request a refund:

  1. Contact Us: Email our customer support team at info.kickgrip@gmail.com with your order number and reason for the refund request.

  2. Return Authorization: Once approved, we will provide you with a return shipping address and instructions.

  3. Ship the Item Back: Send the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.

  4. Processing the Refund: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method.

3. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards

  • Sale or clearance items (unless defective)

  • Customized or personalized products

  • Items that have been worn, washed, or altered

4. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or payment provider again, as processing times may vary.

  • Contact your credit card company or payment provider for updates.

  • If you still have not received your refund, contact us at info.kickgrip@gmail.com

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at info.kickgrip@gmail.com within 30 days of receiving your order.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.

  • We recommend using a trackable shipping service to ensure the safe return of the item.

  • We are not responsible for lost or damaged return shipments.

LEGAL DISCLAIMER

  • KickGrip reserves the right to refuse any refund request that does not meet the above criteria. This policy does not affect your statutory rights under applicable consumer laws.

  • For any further inquiries, feel free to contact us at info.kickgrip@gmail.com

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